- ORDERS AND SHIPPING
- When will my order be shipped?
- How much will shipping cost?
- Is overnight shipping available?
- How do I get my tracking number?
- What do I do if my UPS tracking information says damaged or undeliverable?
- Are there extra fees for hazmat items?
- What are my options if I do not want to pay the hazmat fee?
- Why does my order status say pending?
- Can I change or cancel my order?
- What if a product is on back order?
- Why is the product that I received different from the image shown on your website?
- How are Custom Duty/Fees applied to my order?
- RETURNS and EXCHANGES
- What products can I not return?
- Can I return used products?
- How do I begin the return process?
- When will I receive my refund?
- How do I exchange a product?
- How much time do I have to make an exchange?
- What if the product I want to exchange for costs more or less than the original product?
- Do I pay for shipping on exchanges?
- REWARDS POINTS/PROMOTIONS /ACCOUNT
- How do I enroll in the Reward Points Program?
- How do I earn points?
- How do I review a product?
- How do I redeem my Reward Points?
- Why haven't I received reward points for my order?
- Are your products authentic?
- What is the best way to reach the Customer Loyalty Team?
- Are promotions stackable?
- How many points do I need to accumulate for a reward?
- What is the policy regarding promotions and coupon redemption?
- Does Sleekhair.com Price Match?
- FRAUD PROTECTION POLICY
Comments or Suggestions
Customer Care Hours:
Mon-Wed 7:00am to 3:30pm
Thurs-Fri 7:00am to 3:00pm
CLOSED Weekends and Major Holidays
Mon-Fri 5am to 7pm
Sat-Sun 6am to 6pm
All Hours are Pacific Standard Time
Pick-Up in Tustin, California
We want to get you your new products as soon as possible! Once an order has been processed, Standard delivery takes 3-5 business days and Express takes 1-2.
Generally, all orders take 1-2 business days to process but orders placed on weekends on holidays will not be processed until Monday or the next business day. Order places before 12 PST will be processed the same day.
Standard Shipping (3-5 business days)
|Order Total||Shipping Costs|
|$90.00 and up||$9.99|
You can also calculate shipping costs by adding all items to your shopping cart. Enter your zip code and select your choice of shipping. Click apply and the shipping rates will be calculated automatically.
We currently don't feature overnight shipping but you may call our Customer Loyalty Team by 12 p.m. PST to request it.
Depending on the carrier, your tracking number should be available via email after the first 24 hours of placing your order. If you still haven't received it after this time period, feel free to contact our Customer Loyalty Team at 1-800-921-4813.
You can track the status of your order with your tracking number. If the message appears, please contact use immediately.
Hazmat items that are shipped express have an additional $20 fee. Hazmat items shipped APO Military/Air (including: Hawaii, Alaska, Puerto Rico and Guam, Virgin Islands and Catalina) also have an additional $20 fee and international hazmat items have an additional $30 fee. Please keep in mind some countries do not allow hazmat items at all and the entire order may be cancelled.
Depending on your situation you can: cancel the entire order, remove the hazmat item from your order or switch to standard shipping. Please call our Customer Loyalty Team if you have any questions at all!
Pending means we have received your order and your invoiced has been sent to our warehouse.
Due to a change in our warehouse system, orders can no longer be modified or cancelled after they are placed. We understand that there will be situations where you will want to change your order and we will do our absolute best to accommodate your needs.
In these cases, please contact our Customer Loyalty Team as soon as possible at 1-800-921-4813.
If the order has already been processed, we will be more than happy to supply you with a free return label.
You can choose to replace the back ordered item, remove it completely, have your items shipped separately or delay the entire shipment until the item is back in stock. Please let us know with your choice as soon as possible.
Manufacturers and vendors update packaging and designs frequently so the pictures on our website may not always be updated. Feel free to let us know about these inconsistencies and we will do our best to update our website!
Shipping charges on orders do not include international taxes or duties. We recommend
that you contact your local customs office to request details regarding these charges. If you
decide to decline any shipments in progress from Sleekhair.com, you remain responsible
for all original shipping costs, duties, taxes and/or customs charges that are incurred on the
denied package, in addition to the cost of returning the package to Sleekhair.com. These
costs will be subtracted from your refund.
*Sleekhair.com has made every effort to minimize shipping costs and does not profit from any additional duties and/or customs fee rates. We are required by law to disclose the full value of the package contents and cannot alter the value.
For further shipping and handling questions or comments, please contact us.
We understand that products may not always work out but for sanitary reasons we cannot accept returns on the following products: hair brushes, nail polish, makeup and cosmetics, hair extensions and hair pieces.
Unfortunately we do not accept any products that have been used or opened because all returns must be in a re-sellable condition.
To return a product, please email our Customer Loyalty Team for a Return Merchandise Authorization (RMA) number. Returns must be received within 30 days of the original shipping date.
All returns take 3-4 weeks to process once your package has reached our Return Center. You will be notified via email once the return has been processed.
If you would like to exchange a product, please call our Customer Loyalty Team during business hours. We are more than happy to help you pick out something new!
Exchanges must be received within 30 days of the original shipping date.
If your new product costs more than the original one, you must authorize us to charge the additional amount to the original form of payment. If the new product costs less, we will refund the difference to the original form of payment.
You will be responsible for the return shipping fee but we will ship out your replacement products free of charge!
We accept the following major credit cards: Visa, MasterCard, American Express and Discover. We are also happy to accept payments through PayPal!
Unfortunately we do not accept check or cash.
We only collect sales tax in California at 8.00%.
Simply create an ACCOUNT, log in, complete your order and watch you points rack up! Please give us a week to update your reward points on your account.
You receive 1 point for every pre-shipping and pre-tax dollar spent. You are also rewarded 5 points for every product review you submit.
Go directly to the specific page of the product you're reviewing. Next to the rating and stars, there is the option that says "Review this Item." Click this and fill out all the necessary information. Please give us 5-7 business days to process your points and add them to your account accordingly.
After logging into your account, click "Redeem Points." We will email you a unique code to use on your next purchase. Happy shopping!
Please make sure that you have entered your email correctly. If you still haven't received your points, please contact our Custom Loyalty Team.
Absolutely! We work hard to build meaningful relationships with top beauty vendors so we can provide you with genuine products at competitive prices.
Email is the best way to contact our Customer Loyalty Team but we definitely understand if you wish to speak to us directly instead. Our number is 1-800-921-4813 and our operating hours are 8-5 PST Monday through Friday. We are also available to answer your questions online during the same hours of operation so feel free chat us through Sleekhair.com. We look forward to talking to you!
Unfortunately only one coupon code can be applied to one order.
One coupon is allowed per order. Coupons cannot be combined with any other promotion, coupon, rewards or gift card redemption.
Promotions for Free Shipping:
Free shipping promotions are only valid for orders within the domestic United States. These offers are not valid for any orders to Hawaii, Puerto Rico, Alaska, Guam, International PO boxes or APO.
*All promotional coupons may be redeemed by entering the corresponding code into the “Coupon Code/Promotional” box. Following this step, the discount will be applied to your order.
For further questions, please contact our Customer Service Specialists at (800) 921-4813 or email us at Info@sleekhair.com
Although we do not price match at this time, our prices currently range from 10-20% off retail value. We also offer additional weekly discounts and promotions.
To ensure the security of our customers' financial details, we pay close attention to the following factors:
1) High dollar amount
2) International Credit Card
3) Billing address does not match address shown on credit card
A verification email will be sent to the customer to authenticate their identity and payment method.
To bypass this verification process, a customer may pay through PayPal--a protected payment method.
Ultimately, the customer retains the right to cancel an order if they do not want to go through the verification process or PayPal.