What forms of payments do you accept?
We accept these following major credit cards: Visa, MasterCard, American Express and Discover. We are also happy to accept payments through PayPal.
All International Credit Cards must be paid through PayPal.
Important: Due to our verification process, orders may be subject to a hold and MUST be paid through Paypal.
Note: Please check your spam for our emails or add email@example.com to your contacts to avoid missing any important notifications about your orders being on hold.
Do you accept check or money orders?
Checks and money orders are only accepted when you place your order by phone via a representative.
Do I have to pay sales tax?
We only collect sales tax in California at 8.00%.
How are Customs Duty/Fees applied to my order?
Our shipping charges on orders do not include international taxes or duties. We recommend that you contact your local customs office to request details regarding these charges. If you decide to decline any shipments in progress from Sieekhair.com, you remain responsible for all original shipping costs, duties, taxes and/or customs charges that are incurred on the denied package, in addition to the cost of returning the package to Sieekhair.com. These costs will be subtracted from your refund.
*Sleekhair.com has made every effort to minimize shipping costs and does not profit from any additional duties and/or customs fee rates. We are required by law to disclose the full value of the package contents and cannot alter the value on the shipping label. For further shipping and handling questions or comments, please contact our Customer Loyalty Team. Does Sleekhair.com Price Match?
Although we do not price match at this time, our prices currently range from 10-20 percent off retail value. We also offer additional weekly discounts and promotions.
Why does my order status say pending?
Pending means we have received your order and your invoice has been sent to our warehouse.
Can I modify or cancel my order?
Due to a change in our warehouse system, orders can no longer be modified or cancelled after they are placed. We understand that there will be situations where you will want to change your order and we will do our absolute best to accommodate your needs. In these cases, please contact our Customer Loyalty Team as soon as possible at 1-800-921-4813. If the order has already been processed, we will be more than happy to supply you with a free return label.
What if a product is on back order?
You can choose to replace the back ordered item, remove it completely, have your items shipped separately or delay the entire shipment until the item is back in stock. Please let us know your choice as soon as possible.
OUT OF STOCK ITEMS / REPACKAGING
Why is the product that I received different from the image shown on your website?
Manufacturers update packaging, formulations and designs frequently so the pictures on our website may not always be updated. If you are aware that the item you would like to order has been repackaged, please contact us to verify if we have the new updated packaging or the original.
If you received an item that does not match the image shown on our site and are unhappy with the item please contact our Customer Loyalty Team and we will be happy to assist you on making this right.
Feel free to let us know about these inconsistencies and we will do our best to update our website.
RETURNS AND EXCHANGES
What products can I not return?
We understand that products may not always work out but for sanitary reasons we cannot accept returns on the following products: hair brushes, nail polish, makeup and cosmetics, hair extensions and hair pieces.
Can I return used products?
Unfortunately we do not accept any products that have been used or opened because all returns must be in a re-sellable condition. If you have any questions regarding this, please contact our Customer Loyalty Team.
How do I begin the return process?
To return a product, please email our Customer Loyalty Team for a Return Merchandise Authorization (RMA) number. Returns must be received within 30 days of the original shipping date.
When will I receive my refund?
All returns take 1-2 weeks to process once your package has reached our Return Center. You will be notified via email once the return has been processed.
How do I exchange a product?
If you would like to exchange a product, please call our Customer Loyalty Team during business hours. We are more than happy to help you pick out something new.
How much time do I have to make an exchange?
Exchanges must be received within 30 days of the original shipping date.
What if the product I want to exchange for costs more or less than the original product?
If your new product costs more than the original one, you must authorize us to charge the additional amount to the original form of payment. If the new product costs less, we will refund the difference to the original form of payment.
Do I pay for shipping on exchanges?
You will be responsible for the return shipping fee but we will ship out your replacement products free of charge.
For any questions regarding Returns on Hazardous items please click here
For more information regarding our rewards program please click HERE