ORDER STATUS

 How soon after I place my order will it be shipped?

All order take 1-2 "Business days" to process. Orders placed on weekends and holidays will not begin processing until Monday or the next business day.

Once a package has shipped, Standard delivery takes 3-5 "Business days" to receive. Express order will be received within 1-2 "business days".

 

 Why does my "Order Status" show PENDING?

Pending means we have received your order and your invoice has been sent to our warehouse to be filled. Processing time takes between 1-2 business days. Please note, we do not process orders placed over the weekend until the following business day.

 

 Can I make changes to an order I just placed?

Please note that due to our commitment to process orders quickly, there is a short period of time in which you may cancel or modify your order. You may choose to cancel or modify your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment.

To change the shipping address on your order, please contact us directly, we will do our best to process your request.

 

 What happens if I place an order and I have been notified an item is on back order, what do I do?

Please contact us immediately with your response. You may choose to have the item removed, replaced, to delay your entire shipment or have the item shipped separately once it has become available.

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 PROMOTIONS

 How many promotional codes may I use per order?

Sleekhair.com will have (1) promotional code available per week. Restrictions do apply with every promotion and all promotions will have an expiration date. Customers can not combine multiple coupons, only (1) may be used per order. For the latest promotional code, please contact us directly at 1.800.921.4813.

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 SHIPPING

 How do I calculate shipping rates for orders placed within the Continental United States?

Please add all items to the "SHOPPING CART", enter your zip code and select the method of shipping. Click "APPLY" and the shipping rates will be calculated automatically.

Standard 3-5 Business Days

Order Total

• $0.00-$9.99 = $4.99
• $10.00-$19.99 = $5.49
• $20.00-$29.99 = $5.99
• $30.00-$39.99 = $6.49
• $40.00-$49.99 = $6.99
• $50.00-$59.99 = $7.49
• $60.00-$69.99 = $7.99
• $70.00-$79.99 = $8.49
• $80.00-$89.99 = $8.99
• $90.00-up = $9.99

 

 How do I calculate shipping rates for Express and International orders?

Please add all items to the "SHOPPING CART", enter your zip code and select the method of shipping. Click "APPLY" and the shipping rates will be calculated automatically.

 

 Are there additional fees for International Orders?

In some rare cases (primarily with International and Express delivery shipments), we reserve the right to add additional shipping fees for odd sized or heavy items. However, we will always contact the customer before adding any additional shipping fees.

For all international shipments, all Import duties and VAT/Sales tax must be paid by the customer. If Import duties and VAT/Sales tax are not paid, then shipments may be returned back to our warehouse by the local Postal Service; if such case occurs, then original shipping charges will not be refunded.

 

 My order has shipped however I still can not track it. How do locate the tracking number?

Depending on the carrier, tracking information may not be available for the first 24 hours. If after this time frame you still have not received a tracking number, please contact us directly at 1.800.921.4813, we will be happy to assist you in locating your package.

 

 What to do if my UPS tracking information shows "Damaged"?

It is the customer's responsibility to regularly check tracking information. If this message is displayed, please contact us immediately either my phone or email.

 

 What to do if my USPS tracking information shows "Undeliverable"?

It is the customer's responsibility to regularly check tracking information. If this message is displayed, please contact us immediately either my phone or email.

 

 Do you offer overnight shipping?

Unfortunately we do not offer overnight shipping, ONLY Express which is 1-2 "business days".

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 What are considered Hazardous Materials and why can you not ship them to me?

Items considered as Hazardous Materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish, etc.) and are required by the U.S. Department of Transportation to be shipped by Ground-only transport due to air transport restrictions and regulations. We are unable to ship HAZMAT items to Alaska, Hawaii, Puerto Rico and any international countries.

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 PAYMENTS

 What payment methods are accepted?

We honor the following major credit cards:

Visa, MasterCard, American Express, and Discover.

We are also happy to accept PayPal for purchases made at Sleekhair.com. PayPal enables you to make purchases without revealing your credit card number or financial information. You can choose to pay for your Sleekhair.com purchase using your PayPal account instead of your credit card. However, because of the unique nature of PayPal purchases, some standard procedures at Sleekhair.com are a little different if you are paying using PayPal.

Please click here to read our Paypal Terms and Conditions.

We currently do not accept checks or any money orders.

 Why have I received an email to verify my billing address?

Our system is very sensitive. If any billing information is entered incorrectly, your order will be placed on hold until we have updated your account with the correct information.

 Do I have to pay Sales Tax?

Sleekhair.com currently charges a 7.75% sales tax on orders delivered within the state of California.

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 RETURNS

 What products are NON- RETURNABLE?

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

 

 Can I return a product I have used?

We do not accept any products that have been used or opened. All returns must be in re-sellable condition. Refunds will be made once a final inspection by the Returns Department has been completed. Sleekhair.com has the right to refuse a return or refund.

 

 How do I return an item?

All returns must be received within 90 days of the original shipping date. Original shipping charges are non-refundable.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number.

Please note that we cannot issue a refund for items returned without this authorization number.

We prefer return requests be handled ONLY through email to expedite your return.

 

 How long will it take for my account to be credited/refunded?

All returns take 3-4 weeks to process once your package has reached our Returns Center. Customers will be notified via email once the return has been processed.

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 EXCHANGES

 What products can I exchange?

You may choose to exchange any items from a CURRENT order purchased from SleekHair.com.

 

 Are there certain products I can not exchange?

Customers may not exchange products that have been used or opened.

 

 What is the time frame for exchanges?

All exchanges must be made within 30 days of purchase.

 

 How do I go about exchanging an item?

At this time, exchanges much be made by PHONE ONLY during our business hours. Customers will need to call us directly at 800.921.4813 for assistance.

 

 Do I pay for shipping or does SleekHair.com?

Customers must pay to ship the original products back to our facility. However, SleekHair.com will ship out the replacement products free of charge!

 

 What if the product I want to exchange costs more or less?

If a balance is due, customers must authorize SleekHair.com to charge the additional amount to the original form of payment. If the payment is less than the original amount, we will refund the difference to the original form of payment.

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 AWARD POINTS PROGRAM

 How does the Award Points Program work?

Customers will receive (1) point for every dollar spent (Subtotal).

$25 Gift Card – 400 points
$50 Gift Card – 600 points
$100 Gift Card – 1000 points

Customers will receive (5) points for each product reviewed.

 

 How do I redeem my Reward Points?

Please log in to your account and click on "Redeem Points" . You will receive a special "code" via email to enter upon checkout on your next order.

 

 How do I review a product?

To write a review, please go directly to that particular products page on our website. Beside the rating and stars it will say "Review this Item", click it and fill out all the necessary information. Please click "Submit Review" once you have finished. We ask customers to allow 5-7 business days for all review points to be added your account and posted online.

 

 I have not received "award points" for my order/s. What do I do?

If you do placed an order and see the points are not applied in your account, please do not hesitate in contacting us immediately so we may make the adjustments from our end.

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 Warranty and Replacements information.

 What is your warranty on appliances and tools?

• TurboIon Warranty
• Appliance Warranty

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 Important Repackaged Product Information

 Why is the product received different that the product image shown on your website?

Please note that products pictures on our website DO NOT always represent what we have in stock. Because manufacturers are constantly updating the look of their bottle design, we may carry the newer packaging of a product while our website may still show the old bottle design. Furthermore, we may carry the previous packaging of a product when a manufacture may currently have a new look to its product that we choose to represent on our website.

Because we carry thousands of products on our website, in some cases there may be typographical errors. We do have the right to cancel your order if there is a typographical error on a product you ordered.

Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Amazon.com assumes no liability for inaccuracies or misstatements about products.

To verify if a particular product has been repackaged, please contact us directly at 1.800.921.4813.

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 Terms of Use & Privacy Policy

 What are SleekHair's policies regarding the use of customer information and SleekHair's Terms of Use policy?

For a full explanation of our practices and policies related to the use of site, intellectual property, and the collection, use and storage of our customer's information, please read our Terms of Use Policies & Privacy Policy.

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