Customer Service

PAYMENTS

What forms of payments do you accept?

We accept these following major credit cards: Visa, MasterCard, American Express and Discover. We are also happy to accept payments through PayPal.

All International Credit Cards must be paid through PayPal.
Important: Due to our verification process, orders may be subject to a hold and MUST be paid through Paypal.

Note: Please check your spam for our emails or add info@sleekhair.com to your contacts to avoid missing any important notifications about your orders being on hold.

Do you accept check or money orders?

Checks and money orders are only accepted when you place your order by phone via a representative.

Do I have to pay sales tax?

We only collect sales tax in California at 8.00%.

How are Customs Duty/Fees applied to my order?

Our shipping charges on orders do not include international taxes or duties. We recommend that you contact your local customs office to request details regarding these charges. If you decide to decline any shipments in progress from Sieekhair.com, you remain responsible for all original shipping costs, duties, taxes and/or customs charges that are incurred on the denied package, in addition to the cost of returning the package to Sieekhair.com. These costs will be subtracted from your refund.

*Sleekhair.com has made every effort to minimize shipping costs and does not profit from any additional duties and/or customs fee rates. We are required by law to disclose the full value of the package contents and cannot alter the value on the shipping label. For further shipping and handling questions or comments, please contact our Customer Loyalty Team. Does Sleekhair.com Price Match?

Although we do not price match at this time, our prices currently range from 10-20 percent off retail value. We also offer additional weekly discounts and promotions.

ORDER STATUS

Why does my order status say pending?

Pending means we have received your order and your invoice has been sent to our warehouse.

Can I modify or cancel my order?

Modifications can be made as long as your order does not carry tracking information. Please contact our Customer Loyalty Team as soon as possible by emailing us directly at info@sleekhair.com 

What if a product is on back order?

You can choose to replace the back ordered item, remove it completely, place your entire order on hold or cancel. Please let us know your choice as soon as possible.

REPACKAGED ITEMS

Why is the product that I received different from the image shown on your website?

Manufacturers update packaging, formulations and designs frequently so the pictures on our website may not always be updated. If you are aware that the item you would like to order has been repackaged, please contact us to verify if we have the new updated packaging or the original.

If you received an item that does not match the image shown on our site and are unhappy with the item please contact our Customer Loyalty Team and we will be happy to assist you on making this right.

Feel free to let us know about these inconsistencies and we will do our best to update our website.

REWARDS

For more information regarding our rewards program please click HERE